Dynamics 365 – Announcing a timeline to switch to the Unified Interface

From Microsoft Corporation

MC190175, Plan For Change, Published date: Sep 10, 2019

This is an important communication about the future supported user interface for Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Project Service, and Dynamics 365 Marketing customers. The Microsoft Dynamics 365 legacy web client will be deprecated. Customers must have transitioned to Unified Interface before October 1, 2020. Microsoft will continue to provide support, security updates, and other critical updates to the Dynamics 365 legacy web client until October 1, 2020, but won’t release additional functionality beyond what has already been announced. In addition, the following capabilities will also be removed by October 1, 2020.

On October 1, 2020, the Dynamics 365 legacy web client, process dialogs, and task flows will no longer be available. In the coming months, for those that have not already made the transition, we will be sending reminders and scheduling updates to transition customers to Unified Interface prior to October 1, 2020. A complete list of all deprecation announcements will be made available at this location.
What should you do?If you are currently using the Dynamics 365 legacy web client, we recommend that you take time to review your existing implementation and check compatibility with the Unified Interface. Make the move to the Unified Interface as soon as possible to take advantage of reliability and performance improvements, and the latest functionality. Please also ensure you have a migration plan for process dialogs and task flows. For further information and steps to make a smooth transition, please view our resources and community site:

Please note that identification of any issues should follow the standard support process.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.