{"id":255017,"date":"2024-02-08T12:47:59","date_gmt":"2024-02-08T20:47:59","guid":{"rendered":"https:\/\/www.quixtec.com\/?p=255017"},"modified":"2024-02-08T12:48:04","modified_gmt":"2024-02-08T20:48:04","slug":"microsoft-teams-external-call-routing-settings","status":"publish","type":"post","link":"https:\/\/www.quixtec.com\/blog\/microsoft-teams-external-call-routing-settings\/","title":{"rendered":"Microsoft Teams: External call routing settings"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">MC708501 \u00b7 Microsoft Teams, Microsoft 365 Experts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From Microsoft Corporation<br>Technical Bulletin MC708501 \u00b7 Published Jan 20, 2024<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Message Summary<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">End users will now be able to change their external call routing settings directly from the Teams app, allowing them to decide how incoming PSTN calls are routed. Calls can be redirected based on existing unanswered call settings or sent to voicemail. This new capability provides more flexibility for handling customer communications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This message is associated with Microsoft 365 Roadmap ID&nbsp;<a href=\"https:\/\/www.microsoft.com\/microsoft-365\/roadmap?rtc=1%26filters=&amp;searchterms=372120\" target=\"_blank\" rel=\"noreferrer noopener\">372120<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When this will happen:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Targeted Release:&nbsp; We will begin rolling out early February 2024 and expect to complete by mid-February 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Standard Release and GCC: We will begin rolling out early March 2024 and expect to complete by mid-March 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GCC High and DoD: We will begin rolling out late March 2024 and expect to complete by early April 2024.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How this will affect your organization:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No direct impact as feature is default OFF by policy, if you want your users to get this feature then enable the feature from policy.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you need to do to prepare:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Navigate to Calling Policy and set the parameter&nbsp;<em>InboundPstnCallRoutingTreatment<\/em>&nbsp;to&nbsp;<em>UserOverride<\/em>. This will enable the feature for your organization, users can then navigate to calling settings and set their external call routing preference.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a target=\"_blank\" href=\"https:\/\/learn.microsoft.com\/MicrosoftTeams\/teams-calling-policy\" rel=\"noreferrer noopener\">Additional information<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>MC708501 \u00b7 Microsoft Teams, Microsoft 365 Experts From Microsoft CorporationTechnical Bulletin MC708501 \u00b7 Published Jan 20, 2024 Message Summary End users will now be able to change their external call routing settings directly from the Teams app, allowing them to decide how incoming PSTN calls are routed. Calls can be redirected based on existing unanswered [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":241511,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[32],"tags":[12,15,4],"class_list":["post-255017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-teams","tag-admin-impact","tag-new-feature","tag-user-impact"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Teams: External call routing settings - QuixTec, LLC<\/title>\n<meta name=\"description\" content=\"Microsoft Teams, Microsoft 365 Experts: NEW FEATURE: No direct impact as feature is default OFF by policy, if you want your users to get this f\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.quixtec.com\/blog\/microsoft-teams-external-call-routing-settings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams: External call routing settings - 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