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Categories: Microsoft Teams

March 16, 2022

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Music on Hold for 1:1 VoIP calls

Microsoft Teams, SharePoint Development, SharePoint Development Services

From Microsoft Corporation
Technical Bulletin MC343429 · Published Mar 16, 2022

Message Summary

Music on Hold for 1:1 VoIP calls will play music to callers while on hold, ensuring that the caller knows that the call is still active.

 Feature will apply to 1:1 call hold and consult then transfer hold for VOIP calls

  • Blind transfer is not in scope. 

When this will happen:

Rollout We will begin rolling this out in late March and expect to complete rollout early April. 

How this will affect your organization:

No impact on tenant admin or end user, music will play be default when call goes on hold.

Note: This feature is currently available for 1:1 PSTN calls. 

What you need to do to prepare:

You might want to notify your users about this change and update your training and documentation as appropriate. 

TECHNICAL BULLETIN END

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