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Written by Brad

April 25, 2022

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NPS Sentiment Insights available to empower IT Admins to help end users

Microsoft 365 Suite, Microsoft 365 Experts, SharePoint Development

From Microsoft Corporation
Technical Bulletin MC363214 · Published Apr 22, 2022

Note From Richard @ Quixtec to non-technical users: NPS = Net Promoter Score

Message Summary

NPS survey insights is an AI-driven dashboard available in Microsoft 365 Admin Center (Health -> Product feedback -> NPS survey insights tab). This feature has been helping Admins like you to obtain actionable insights derived from Microsoft NPS surveys as responded by your users.

Based on your feedback, we are introducing a new feature that identifies the sentiment for each NPS verbatim feedback, so that you can learn what your users are feeling regarding Microsoft 365 products.

This message is associated with Microsoft 365 Roadmap ID 93241

When this will happen:

We will begin rolling this out in late April and expect to complete by early May.

How this will affect your organization:

With this change sentiment labels such as “Positive”, “Negative” and “Other” are assigned to the NPS verbatim feedback.

With the sentiment feature on the NPS survey insights dashboard you will be able to:

  • Visualize sentiment trend for the last 12 months based on the NPS verbatim.
  • Identify sentiment per app and platform.
SentimentDescriptionExample
PositiveComments that contain satisfactory emotions or experiences.“I love how Word allows me to check my grammar while drafting my documents”
NegativeVerbatim that include dissatisfactory reactions or events.“Sometimes the system hangs or freezes.
OtherRefers to feedback that comes from a source that can’t be classified as Positive or Negative (i.e., issues, suggestions, neutral, etc.).“It would be great if you could add more icons to the feature”

NPS Sentiment
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What you need to do to prepare:

You may consider updating your training and documentation as appropriate.
Additional information

TECHNICAL BULLETIN END

QuixTec provides this and other technical bulletins unaltered from Microsoft. As an authorized Microsoft Partner, we ensure that all our solutions we deliver to you include the latest Microsoft updates.

ABOUT US: QuixTec, LLC is a U.S. certified Veteran Owned, modern DevOps organization and Microsoft Partner that specializes in Microsoft SharePoint, Microsoft365 expertise & HTML5 technologies for small to enterprise-sized organizations. The founder, Richard, has 30 years of experience working with several notable companies that include World Vision, Expedia, Microsoft, Levi Strauss, NASA, Boeing Aerospace, Los Alamos National Laboratory, and the U.S. Air Force, to name a few.  QuixTec is in the Seattle area. Phone today for a free consultation and project estimate:

(425) 367-9025

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