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February 27, 2023

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Service Health Integration for the Microsoft 365 Support Integration app in ServiceNow

MC514079 – Microsoft 365 Apps, Microsoft 365 Experts

From Microsoft Corporation
Technical Bulletin MC514079 · Published Feb 10, 2023

Message Summary

Microsoft 365 support integration app for ServiceNow, enables you to integrate Microsoft 365 service health and support with ServiceNow. You can research Microsoft known and reported issues, resolve incidents, and complete tasks using Microsoft recommended solutions and if necessary, escalate to Microsoft support agents.

In the latest update (version 2.1) to the app, we have introduced a feature that allows customers to configure the app to create ServiceNow incidents whenever Microsoft generates a service health incident.

When this will happen:

Version 2.1 of the Microsoft 365 support integration has been made available as of February 1, 2023. 

How this will affect your organization:

Updating to this latest version will allow you to configure the app so that ServiceNow incidents are automatically created for any corresponding service health incidents generated by Microsoft.

Learn how to configure service health incidents for your ServiceNow instance here.

What you need to do to prepare:

You will need to update the latest version of the app (v2.1) and configure the new settings in your ServiceNow environment. 

Learn more about the app here.

Additional information


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ABOUT US: QuixTec, LLC is a U.S. certified Veteran Owned, modern DevOps organization with experience in a plethora of IT Software Languages.  As a Microsoft Partner, we specialize in Discounted Microsoft Software Licensing, Microsoft SharePoint, Microsoft365 and HTML5 technologies for small to enterprise-sized organizations. Our dedication to IT excellence is evidenced through our PECB ISO Certification training center. The only PECB ISO authorized center in Washington State. QuixTec, implements and provides training for upcoming open-source digital marketing services that are taking the industry by storm. This solution, used by over 100,000 businesses, provides enterprise level marketing capabilities at startup rates. The founder, Richard, has 30 years of experience working with several notable companies that include World Vision, Expedia, Microsoft, Levi Strauss, NASA, Boeing Aerospace, Los Alamos National Laboratory, and the U.S. Air Force, to name a few.  QuixTec is in the Seattle area. Phone today for a free consultation and project estimate.

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