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Categories: Microsoft Teams

December 21, 2021

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(Updated) 1:1 VOIP and PSTN call recording and transcription in Calls App V2

From Microsoft Corporation
Technical Bulletin MC279469 · Published Aug 20, 2021 · Last updated Dec 14, 2021

Message Summary

Updated December 14, 2021: We have updated the rollout timeline below. Thank you for your patience.

Microsoft Teams will now release ability to record and transcribe 1:1 VOIP and PSTN calls and show the recording and transcription in Call history in the calls details panel. This is a critical feature specifically for our Public Switched Telephone Network (PSTN) customers. In absence of chat, PSTN callees do not have a way to view call recordings and transcriptions.

This message is associated with Microsoft 365 Roadmap ID 83497

When this will happen:

  • We expect to begin this roll out to Standard and GCC tenants in mid-December (previously late September) and expect the rollout to be completed by late January (previously late October).
  • We expect to begin this roll out to GCC-High and DoD tenants in mid-February (previously late October) and expect the rollout to be completed by late March (previously mid-November).

How this will affect your organization:

  • Call Transcription for 1:1 PSTN and VOIP calls will show in call history in call details panel.
  • Call Recording for 1:1 PSTN and VOIP calls will show in call history in call details panel.
  • Users can delete recording from chat and the recording will not show in call history in call details panel.
  • If there are multiple recordings in a call, they will show in a list form in call history in call details panel.

Meeting Recording Chicklet in Call details panel
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Meeting Recording Chicklet in Call details panel
Call Details Panel
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Call Details Panel
Meeting Transcript in Call Details Panel
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Meeting Transcript in Call Details Panel

What you need to do to prepare:

Teams admins will need to make sure that AllowCloudRecordingForCalls and AllowTranscriptionForCalling is turned on to enable recording and transcription of 1:1 VOIP and PSTN calls.

TECHNICAL BULLETIN END

QuixTec provides this and other technical bulletins unaltered from Microsoft. As an authorized Microsoft Partner, we ensure that all our solutions we deliver to you include the latest Microsoft updates.

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