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Categories: Microsoft Teams

December 14, 2021

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(Updated) 1:1 VOIP and PSTN call recording and transcription in Calls App V2

From Microsoft Corporation
Technical Bulletin: MC279469 · Published Aug 20, 2021 · Last updated Sep 21, 2021

Message Summary

Updated September 21, 2021: We have updated the content to show as intended. Thank you for your feedback.

Microsoft Teams will now release ability to record and transcribe 1:1 VOIP and PSTN calls and show the recording and transcription in Call history in the calls details panel. This is a critical feature specifically for our Public Switched Telephone Network (PSTN) customers. In absence of chat, PSTN callees do not have a way to view call recordings and transcriptions.

This message is associated with Microsoft 365 Roadmap ID 83497

When this will happen:

  • We expect to begin this roll out to Standard and GCC tenants in late September and expect the rollout to be completed by late October (previously mid-October).
  • We expect to begin this roll out to GCC-High and DoD tenants in late October and expect the rollout to be completed by mid- November.

How this will affect your organization:

  • Call Transcription for 1:1 PSTN and VOIP calls will show in call history in call details panel.
  • Call Recording for 1:1 PSTN and VOIP calls will show in call history in call details panel.
  • Users can delete recording from chat and the recording will not show in call history in call details panel.
  • If there are multiple recordings in a call, they will show in a list form in call history in call details panel.

Meeting Recording Chicklet in Call details panel
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Meeting Recording Chicklet in Call details panel
Call Details Panel
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Call Details Panel
Meeting Transcript in Call Details Panel
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Meeting Transcript in Call Details Panel

What you need to do to prepare:

Teams admins will need to make sure that AllowCloudRecordingForCalls and AllowTranscriptionForCalling is turned on to enable recording and transcription of 1:1 VOIP and PSTN calls.

TECHNICAL BULLETIN END

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